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Inspection report

Date of Inspection: 15 April 2013
Date of Publication: 8 May 2013
Inspection Report published 8 May 2013 PDF

Overview

Inspection carried out on 15 April 2013

During a routine inspection

We found that staff asked people living in the home for their consent before they proceeded with any care or treatment. Staff also told us why consent was important to the people they support.

People's care and treatment was planned and delivered appropriately. People told us that they felt well cared for and that staff understood their needs and preferences. One person told us "the care is excellent".

The home was well maintained, clean and free from odours. People we spoke with told us that there rooms were cleaned on a daily basis. One person told us "mum's room is always spotlessly clean".

There were appropriate recruitment processes and pre employment checks for new staff. We saw records to confirm this. People we spoke with told us they felt staff were well trained and experienced.

Parkside House had a comprehensive assessment and monitoring process to check the quality of service. We found that staff and people living in the home were regularly asked their views and these were acted upon.

The home had a compliant policy which was available to all people living in the home and staff. People told us that they had raised concerns in the past and these were dealt with swiftly.