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Archived: Tonna Care Services Limited

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All reports

Inspection report

Date of Inspection: 10, 12 February 2014
Date of Publication: 14 March 2014
Inspection Report published 14 March 2014 PDF | 73.85 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 February 2014 and 12 February 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. We saw the service had policies and procedures in place on recruitment and selection of staff that complied with employment law, equality and human rights. We found people who use the service were kept safe because the service had effective recruitment procedures in place.

We looked at six staff records during our visit to the service. All applicants for employment had completed an application form and provided a photograph for their staff file. The service had satisfied itself that staff employed were of good character and had the right qualifications, experience and attributes to care for people safely and effectively. We saw that the service had taken up at least two written references for each applicant for employment. Follow up phone calls had been made when necessary to check people’s suitability for employment. Applicants had been asked to provide a full employment history and any gaps in employment were questioned at interview. Staff files contained photocopies of passports, driving licences and other proof of identity.

We saw evidence that applicants for employment with the agency had been checked with the Disclosure and Barring Service. The outcome and date of each check was kept on the staff file.

There were records of formal interviews which had been carried out by the managers and letters to confirm job offer and appointment. In addition, each file contained the staff members terms and conditions of service and contract of employment.

We spoke with staff who described their recruitment process. They told us they had not been able to start work until their references had been received and vetting procedures had been fully carried out.