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Castle Grange Requires improvement

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Inspection report

Date of Inspection: 9 September 2014
Date of Publication: 11 December 2014
Inspection Report published 11 December 2014 PDF

Overview

Inspection carried out on 9 September 2014

During a routine inspection

The inspection visit was carried out by one inspector. During the inspection, we spoke with the home manager; four care assistants and three people who lived at the home. We also looked around the premises, observed staff interactions with people who lived at the home, and looked at records. During this inspection we also followed up on a compliance action for outcome 13 (staffing) which was given at our last inspection in March 2014.

We considered all the evidence we had gathered under the outcomes we inspected.

We used the information to answer the five key questions we always ask;

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well led?

This is a summary of what we found. The summary describes what we observed, the records we looked at and what people using the service, their relatives and the staff told us.

If you want to see the evidence that supports our summary please read the full report.

Is the service safe?

People were cared for in an environment that was clean and hygienic. We saw that people�s care records contained care plans which provided staff with clear guidance on how to meet the person�s needs. There were enough qualified, skilled and experienced staff to meet people�s needs.

Is the service effective?

We looked at three people�s care records we saw their individual needs were assessed thoroughly and care and support was developed from an assessment of their needs.

Is the service caring?

People were supported by kind and attentive staff who obviously knew people well. We saw that care assistants were patient and encouraging when supporting people.

Is the service responsive?

We saw care records contained evidence to show that people�s needs had been assessed before they moved into the home. Records we looked at contained details of people�s preferences, interests and life histories. The care, treatment and support provided at the home met people's individual needs.

Is the service well-led?

Staff we spoke with told us they felt supported by the manager. One of them told us, �The manager is nice. I feel that I can go to them if I have any issues.�