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Inspection report

Date of Inspection: 31 October 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF

Overview

Inspection carried out on 31 October 2013

During a routine inspection

We visited Ace Care Agency in October 2013. The providers knew we were coming and had arranged for us to visit five people who received personal care. The people we visited all had a dementia-type condition. Most also had a level of physical disability. None of the people had capacity to make decisions about their care or to tell us about their experience of being cared for.

We spoke with people�s family members or other representative. They were positive about the care their relative or friend received. One person told us: �It�s like having an extra family. Ace are fantastic; nothing is too much trouble. I don�t know how we would manage without them�. Another person�s family member described the way in which the care workers were attempting to win the trust of their relative in order to provide the support they needed. They told us they: �Appreciated the kindness� the care workers showed.

When we looked at people�s care files, we saw that people�s representative had given their consent to the care package. People told us that the staff at Ace Care Agency understood their relatives� needs and that the care provided met their needs.

When we looked at staff files, we found that safe recruitment practices were in place. We saw that the service used a variety of ways to monitor how people were cared for and to ensure that the quality of service provision was good. We found that the area where Ace Care Agency must improve their service was in record keeping.