Last updated 6 November 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 02 October 2018 and was announced. We gave the service 24 hours’ notice of the inspection activity to enable the service to inform people the inspection was taking place and they may be contacted. Inspection activity started on 29 September 2018 and ended on 02 October 2018. We made telephone calls to people on 29 September 2018 and visited the office location on 02 October 2018 to meet one of the two registered managers and to review care records and policies and procedures. The inspection was completed by two adult social care inspectors.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information included in the PIR along with information we held about the service, for example, statutory notifications. A notification is information about important events, which the provider is required to tell us about by law.

During the inspection, we spoke with two people and two relatives. We spoke with one of the two registered managers, the provider, three care staff, the recruitment manager, marketing manager, learning and development manager and the head of people and culture.

We reviewed records that included three people’s care plans, five staff recruitment and supervision records and records relating to the management of the service.