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The Beeches Requires improvement

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Inspection report

Date of Inspection: 1 February 2013
Date of Publication: 3 May 2013
Inspection Report published 3 May 2013 PDF


Inspection carried out on 1 February 2013

During a routine inspection

During the inspection we spoke with nine people who lived at the Beeches, regular visitors to the home; seven people who worked at the home and examined four plans of care and several risk assessments. We found that people told us that they had felt happy at the home. One person told us that "They had no complaints at the moment", another person said "It�s very good here, care is fine and I've lived here for two years".

We observed a lunch time meal service, staff offered choices and encouraged and enabled people to eat a balanced diet. People told us that they liked the foods and choices they were given.

Staff told us that they were enabled to develop their skills by completing NVQ (national vocational qualifications). We were told that the manager of the home was helpful and supportive. We saw records that showed staff had been trained in safeguarding and staff when asked knew how to raise concerns about poor care.

We were told by a regular visitor to the home that they were happy with the care that their mother received. The staff had always been kind and caring. They told us that they had a positive relationship with the home staff and they had been able to raise any care issues with them when ever they wanted to. They felt that the care delivered to their relative was good.

The Beeches had systems in place to monitor and improve things when required these Included relative and user feedback, audit schedules and staff meetings