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Spire Wellesley Hospital Good

All reports

Inspection report

Date of Inspection: 13 October 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People who use the service experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

User experience

People with whom we spoke said they were very happy with the standard of care and treatment they have received at Spire Wellesley. They said that all staff they had encountered were very helpful and could not do enough for them. One patient said they had had a lot of questions to ask the doctor about the operation they were having and that these had all been answered clearly, which had put them at ease.

Other evidence

Five inpatient files and three outpatient files were viewed. The inpatient files consisted of a mixture of total hip replacement and total knee replacement operations. These were also a mixture of private healthcare and NHS cases. All of these showed clear and appropriately completed care pathways, with risk assessments, e.g. in respect of thrombosis. Where there were any matters such as a surgical site infection, then these had been reviewed in good time and treated effectively. Outcomes were recorded. Pre-admission assessments had been properly completed in all cases, including swabbing for MRSA. Discharge planning was clear. All healthcare professionals involved in the person’s care and treatment were clearly listed in each file and all entries were contemporaneous and signed. There was clear and timely correspondence on file with the person’s GP. The outpatient files were also easy to follow and contained all necessary consultations, procedure notes and follow ups, and correspondence. These files demonstrate that care provided is safe and effective and is tailored to meet the needs of the person using the service.

Staff interactions with people using the service and visitors were observed to be very good and respectful. Since our last inspection, Spire Wellesley has completed its installation of a new diagnostics suite, which includes MRI and CT scanning facilities.