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Spire Wellesley Hospital Good

All reports

Inspection report

Date of Inspection: 13 October 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who use the service are respected and given enough information about the hospital and its services to enable them to make decisions about their care and treatment.

User experience

People with whom we spoke said that staff were very helpful and respectful. They said they had received good information from the hospital about their treatment and options available. They were also made to feel comfortable about providing feedback.

Other evidence

Spire Wellesley provides every new patient with a pre-assessment questionnaire. These are then screened to identify whether the person has any language difficulties, or special needs, and appropriate arrangements to assist them are put in place when they come into the hospital.

Spire Wellesley has a number of clearly written information leaflets and guides available in respect of its services and treatments on offer. Choice is promoted. The hospital’s website also gives information in an accessible format. Feedback is encouraged, and every respondent receives a reply from the hospital director. Any negative feedback is passed to the appropriate department to investigate and a full reply is then provided to the person.

The hospital receives annual patient environmental action team (PEAT) visits. These are independent inspections that look at the hospital environment from the patient’s point of view.

Spire Wellesley also conducts an annual patient survey and the results and actions are posted on the provider’s website.