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Archived: Spire Liverpool Hospital Good

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Inspection report

Date of Inspection: 19 June 2013
Date of Publication: 3 September 2013
Inspection Report published 03 September 2013 PDF

Overview

Inspection carried out on 19 June 2013

During a routine inspection

We had previously inspected this service on 13 February 2013. We found that improvements were required to ensure appropriate arrangements were in place in relation to the recording and storing of medicine. During this visit we found that improvements were still required in relation to provision of appropriate arrangements to manage medicines.

We spoke with seven people who used the service and three of their relatives. They told us that the care they had received had been delivered in a way that respected people�s privacy and dignity and their individual wishes. Their comments included,

�All the staff are fantastic�.

�Nobody can do enough for you�.

�Staff said can I help you in any way, which was great�.

�They are very respectful�.

During our visit, discussions we had with staff showed they had a clear understanding of the need to respect and value the people they supported. We observed staff interacting with people with sensitivity and compassion.

Staff told us that they had received the support they had needed from senior staff. They also told us that they had undertaken training relevant to their role and had received appropriate professional development.

During our visit we saw evidence that care plans contained sufficient detail to provide guidance for staff to follow and care was planned in line with individual needs and wishes. The provider was effectively assessing and monitoring the quality of service delivery.