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Making Space Domiciliary Care & Outreach Service Good

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Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 7 December 2013
Inspection Report published 07 December 2013 PDF | 73.91 KB


Inspection carried out on 6 November 2013

During a routine inspection

We met with two people who used the service and they told us they were given information about the services provided by Wigan Domiciliary Care. They said that they were treated well by staff who "understood their needs."

We also observed staff who were providing support to people within a supported living unit. We noted that there was good communication and understanding between the members of staff and the people who were receiving care and support. The people we met appeared relaxed, comfortable and at ease with the staff. It was evident that staff had a good understanding of what was important to each person, for example preferred clothes, meals and social arrangements.

People told us they were fully involved with their care planning. Comments included; "Staff are good and they know what they are doing"; "Staff are jolly and lovely" and "I don't know where I would be without them."

Staff told us they received relevant on-going training and support to enable them to deliver safe, person centred care. Comments included; "I just love coming to work. I look forward to supporting the people who use this service" and "I feel very lucky to be employed by this service. The organisation supports me to work with vulnerable people and assist them to achieve their goals."

Records showed that the organisation had a variety of quality assurance systems available to assess the quality of the service it was providing to people.