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Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 28 June 2013
Inspection Report published 28 June 2013 PDF | 85.06 KB


Inspection carried out on 18 June 2013

During a routine inspection

We spoke with three people who lived at Rivacre House. All stated that they felt safe living there and that the staff were very good and listened to them. They felt that their needs were met and that staff responded to the wishes of individuals. Records suggested that people are fully involved in all aspects of their support and are able to maintain their independence. People considered that recent re-decoration within the building and refurbishment had been a positive move.

Other comments made included:

"It is a lovely quiet place and I can have my own space"

"The quality of food is marvellous"

"Sometimes I don't like some food but I do get an alternative"

"Staff are great, helpful and always listen to me. They are very approachable"

"I am aware of my care plan. I have my own plan in my bedroom and I am fully involved in my support"

"Staff are good and helpful"

"Staff always have time for you. They are good cooks and it is brilliant"

"The care here is the best I have experienced"

"I cannot think of anything that can improved upon"

A compliment book was available and included recent comments from relatives. Comments included:

"All staff are marvellous"

"I cannot fault the staff team"

The service was found to be compliant with all of the outcome areas we examined with the exception of one. Details of this are outlined later in this report.