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Inspection report

Date of Inspection: 20, 22 July 2011
Date of Publication: 31 August 2011
Inspection Report published 31 August 2011 PDF | 138.88 KB


Inspection carried out on 20, 22 July 2011

During a routine inspection

We spoke to people who live at the home and asked their views about their home and how it was run.

They felt the standard of care provided by the staff was very good. People told us that staff who support them treat them well. They told us that they know all the staff as they had been there for a long time and they were all very respectful and always knocked on their bedroom door.

Everybody told us they would ask to talk to somebody in the office if they were unhappy and that they knew how to make a complaint.

People living at the home made the following comments:

"I love it here, it’s a lovely place”

“The staff are lovely my key worker always does what she says she will do for you, I can rely on her.”

Some people made various suggestions to make things better for them at the home for example:

“I’ve asked a few time can we have a pool table or five a side table for something to do in the day.”

“I’d like more healthy options for food, today it was either frozen sausages and chips or egg and chips.”

“It would be good to have more staff so we could do more and go out more on trips.” ”I ‘d like lunch served later at 12mid day rather than 11.30am.”

We had contacted the local authority contracts and monitoring team for Cheshire West and Chester before we visited the home. They had no issues of concern to report about the service. Following our inspection we have shared our findings with the local authority.