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Inspection report

Date of Inspection: 27 December 2013
Date of Publication: 22 January 2014
Inspection Report published 22 January 2014 PDF | 77.76 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We carried out a visit on 27 December 2013, observed how people were being cared for, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at the personnel files for a selection of staff working at the home. The manager told us that the home was responsible for the recruitment process for volunteers, and the head office carried out the process for other staff.

We looked at the file for a volunteer. A full work history was provided and two references had been obtained. We saw that an interview had taken place and notes kept. The volunteer had also provided evidence of their identity and evidence of their right to work in the UK. A Disclosure and Barring Service (DBS) check had been carried our prior to them starting work. The DBS was formed in December 2012 when the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA) merged.

The files for the permanent staff members did not contain as much information as the volunteer because the head office kept documents such as references and completed DBS checks. However, we saw evidence that the same process was followed. An application form containing a full work history was provided, references obtained, a DBS check carried out and evidence of identity seen prior to any staff member starting work.

We saw that all new staff attended induction training when they started work. They also had all the relevant policies and procedures brought to their attention.