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Inspection report

Date of Inspection: 28 August 2012
Date of Publication: 20 September 2012
Inspection Report published 20 September 2012 PDF | 80.19 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 August 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Review of user involvement questionnaires

Our judgement

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We found that individual likes and dislikes and preferences about personal care and meals were documented in care plans. This meant that people were able to express their views and were involved in making decisions about their care and treatment.

People were encouraged to take their laundry to the laundry room and collect clean clothes on a daily basis.

We observed staff treating people with dignity and respect they knocked before entering rooms and addressed people by their preferred name.

People were able to leave the home as they wished and had keys and codes for the locks on the doors. People were encouraged to maintain their friendships outside the home and were encouraged to visit friends or have the friends visit them.

Regular service user meetings were held and any issues identified by people using the service had been actioned A designated smoking area was provided for people who smoked this promoted their choice to partake in this activity..