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Inspection report

Date of Inspection: 18 September 2012
Date of Publication: 29 October 2012
Inspection Report published 29 October 2012 PDF | 48.36 KB


Inspection carried out on 18 September 2012

During a routine inspection

We visited Ashwood Court and asked people to tell us what it was like living there.

People we spoke with made positive comments about the care and support they received.

We spoke with seven people who said that they understood the care and choices available to them and that they were involved in making decisions about the care and support they received. They told us that they were provided with clear information about the home before they made a decision to live there. They also told us as part of the initial assessment they were asked by the manager what they would like to be called.

Everybody we spoke with said they felt that their dignity was not compromised in any way by the care workers. They said care workers always knocked at the door before entering their room and maintained their dignity when delivering personal care.

People told us that when they were assessed for a placement at the home they were shown around the building and introduced to other people living there. They said that they were asked what they wanted to achieve and how they would like their care to be delivered. One person told us that they liked the home very much and felt settled. Other comments included “I love it here, I was sad and frightened on my own. I feel very much at home here and very well looked after”. “Staff are very kind and caring”, “I can do what I want and staff are here to help me”, “We have just been on holiday, it was great”.

People living in the home said that they would raise any concerns they had with the care staff or the manager as appropriate. Comments included “We feel safe here”,”Staff protect us from harm”.

People we spoke with said they felt fully supported by the care staff.

Comments from people included " I have not been here that long but feel well supported by staff”, “The staff are wonderful, they treat us well”,” They make us feel good about ourselves,” They really care”. “I trust the staff to care for the people living here. They know what they are doing and provide a good level of care”.