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Archived: Monet Lodge

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All reports

Inspection report

Date of Inspection: 20 December 2012
Date of Publication: 26 January 2013
Inspection Report published 26 January 2013 PDF | 94.92 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed information sent to us by other organisations, carried out a visit on 20 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with stakeholders.

We were accompanied by a Mental Health Act commissioner who met with patients who are detained or receiving supervised community treatment under the Mental Health Act 1983.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with four people who were being cared for in this hospital about their care and treatment. We also spoke with four sets of relatives of people who were being cared for in this hospital. All the people we spoke with were very positive about the care they received. One person who used the service told us: "I am treated quite well. They’re great the staff". A relative said said of staff that work in the hospital: "I do feel listened to, yes, I actually do". A third person said: "Most of the time, I feel they are treated with dignity and respect. They did put my [relative] in the wrong clothes but that doesn’t happen so much now".

We observed how people were cared for. We saw that staff treated people who were being cared for in this hospital with respect. All the interactions we observed between all the staff and people living at the hospital were positive and warm. The staff made efforts to ensure that people were called by their preferred names. We saw staff give people choices throughout our visit and asked people before providing care.

The staff we spoke with were knowledgeable about the individual preferences of people who use services. Staff understood that people had the right to refuse care or treatment. Staff gave examples about what they would do if someone could not communicate their wishes.

The hospital had a guide which explained what services the hospital provided and what people could expect before they came into the hospital. People who were detained under the Mental Health Act were given appropriate information about their rights as detained patients.

The environment of the hospital was good. Each bedroom was well appointed. All bedrooms were en-suite with a toilet, hand basin; some rooms also contained a shower. Outside each bedroom was a story box with photos and memorabilia about the person being cared for in that room which helped promote people's independence and dignity.