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Archived: Monet Lodge

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All reports

Inspection report

Date of Inspection: 13 January 2012
Date of Publication: 3 February 2012
Inspection Report published 3 February 2012 PDF | 43.45 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/01/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People using this service are safe and have their needs met by sufficient numbers of appropriate staff.

User experience

The people who use services told us that they liked it at the hospital. Patient's relatives were very positive about all the staff.

Other evidence

We checked how many staff were on the rota when we visited. The rotas showed that the majority of staff were permanent or regular bank staff, employed by Making Space, which owns the hospital. The registered manager told us that agency staff were used rarely and usually for a specific reason such as a patient needing constant observation. The registered manager said that where possible they try to use regular staff.

When we observed people being care for, we saw that staff were busy but did not appear rushed. Patients recognised staff and knew their names. Staff appeared to have the knowledge and skills to meet the needs of the patients. Patients were attended to quickly when they needed help.

The staff we spoke to told us that there were enough staff. Staff told us how they would orientate agency staff to the hospital and explain emergency procedures to them. Staff said that if agency staff were providing close observations, they would tell them about the individual and any preferences they had.