You are here

Archived: Monet Lodge

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 13 January 2012
Date of Publication: 3 February 2012
Inspection Report published 3 February 2012 PDF | 43.45 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/01/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People using this service receive effective, safe and appropriate care.

User experience

We spoke to people who use services. Not all the people who use services were able or willing to speak to us. We also spoke to family members of people who use services. Everyone we spoke to was very positive about the care at the hospital. Comments included, "I like it here. They're all very nice." "It's brilliant here."

Other evidence

Many of the people who use services were unable to tell us about their experience of care. We observed how people were cared for and found that staff were warm and respectful when they spoke to people. Staff explained to patients what they were doing. If the person refused care, they respected their wishes. They allowed people time to respond and tried different approaches when needed. Staff were busy but did not appear to rush people who use services.

We looked at five care plans. They contained risk assessments which were updated following incidents. Care plans described fully how people should be cared for and reflected the preferences of the patients and their current needs.

Care plans were reviewed regularly to ensure they were kept up to date. We also looked at a selection of person centred plans which each person had in their room. These plans were in easy read format and contained personalised information of how the person needed to be cared for.

Where incidents had occurred, they were recorded thoroughly. Analysis of events was undertaken at an individual level with antecedent, behaviour and consequence (ABC) charts and at service level. The service had analysed the incidents and identified times and the location in the hospital where most incidents had happened. They had then put actions in place to address this and there had been a reduction in the number of incidents. This is an example of best practice.