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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 14 November 2012
Inspection Report published 14 November 2012 PDF | 49.59 KB


Inspection carried out on 27 September 2012

During a routine inspection

We visited Ashwood Court Independent hospital and asked patients to tell us what it was like living there.

We spoke with five patients who said that they understood the care and choices available to them and that they were involved in making decisions about the treatment and support they received. They told us that they were provided with clear information about the service prior to admission. They said they were asked what they wanted from the service and what goals they wished to be set.

Everybody we spoke with said they felt that their dignity was not compromised in any way by the staff. They said staff always knocked at the door before entering their room and maintained their dignity when providing treatment or support.

Patients told us that when they were assessed for a placement at the unit they were invited to visit as many times as they wanted to make sure it was the right place for them. They said that they were asked what they wanted to achieve and how they would like their care to be delivered. One person told us that they felt that staff understood them and made them feel better. Other comments included “staff treat me well”, ”staff make time for us all although they are very busy people”, “Staff are very kind and caring”, “ We can have visitors anytime we want”, “We have just been on holiday look at the photographs, it was great.”

Patients said that they would raise any concerns they had with the care staff or the manager as appropriate. Comments included “We feel safe here”,” Staff protect us from harm.”

Patients said they felt fully supported by the staff.

Comments included “I trust the staff. I don’t really want to be here but I know they will do their best to make me better”, “staff are kind and supportive and help us to achieve our goals”, “staff have good skills and can help us to understand our problems and hopefully overcome them.”