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Inspection report

Date of Inspection: 17 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 80.14 KB


Inspection carried out on 17 July 2013

During a routine inspection

We met with six patients who told us that they were treated with respect by staff and other professionals who visited the hospital. They told us that they were provided with clear information about the service prior to admission. They said they were asked what they wanted from the service and what goals they wished to be set. Everybody we spoke with said they felt that their dignity was not compromised in any way by the staff. Comments included "I have been in many hospitals over the years but they don't compare to Ashwood Court. This place is wonderful, they do their best to get us better and ready for life in the community. God bless them."

Care files held relevant information, however they were being reviewed to ensure they were indexed and easy to access.

Staff were trained and supported to provide needs led care and treatment to the patients. Comments from staff included "I love my job and enjoy working with the team", "I feel supported in my role and get good training in anything I feel I need."

The organisation had effective quality assurance systems in place to enable patients and other people who accessed the hospital to have their say about the staff and services provided.