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Brighton & Hove City Council - Brighton and Hove Home Care Good

All reports

Inspection report

Date of Inspection: 21 January 2014
Date of Publication: 25 March 2014
Inspection Report published 25 March 2014 PDF

Overview

Inspection carried out on 21 January 2014

During a routine inspection

We looked at supporting care documentation and staff documentation. We spoke with the registered manager who is referred to as manager in the report, an operations manager, two care support managers/duty officers, three care workers, two administrative staff and twenty people who used the service or their carer.

This told us that people were able to express their views and were involved in making decisions about their care and treatment. People told us they felt they were well cared for by staff who understood their care needs. Comments received included, �They are really good girls, I couldn�t wish for anything better I am very happy. As I�m not well they look after me and would do anything for me to help me. We have a real good laugh together and I tease and torment them a bit, they know me well and know we�re all joking together, it�s great. It�s so important to have a laugh,� �All going very well, they�re all lovely ...thank you very much,� and �I�m very happy, they do things as I like and they are there for me. They let me do things and encourage me so I can get better and do things for myself. I think they are very competent at what they do.�

Appropriate arrangements were in place in relation to obtaining, storing, administering handling and recording medicines.

Robust recruitment practices had been followed. Appropriate identity and security checks had been completed as part of the recruitment process.

The records needed for the management of the service had been maintained and were accurate and complete.