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Inspection report

Date of Inspection: 27 September 2013
Date of Publication: 29 October 2013
Inspection Report published 29 October 2013 PDF


Inspection carried out on 27 September 2013

During a routine inspection

All patients we spoke with said they were satisfied with the care they had received. They felt they were treated with respect and kindness. One said "the nursing staff have been amazing and very responsive to my needs."

Patients understood the treatment they were undergoing and had been involved in decisions about their care. They said nursing staff treated them as individuals and they had sufficient information about their procedures and after care. We observed staff supporting patients in a professional and friendly manner.

The hospital was visibly clean on the day of our visit. The hospital had clear procedures for infection control and a schedule of deep cleaning. Records showed there was a regular environmental audit to monitor cleanliness and infection control.

There were sufficient staff with suitable skills and experience to meet patients' needs.

The provider had effective systems to regularly assess and monitor the quality of service patients received as well as to identify and manage risks to the health, safety and welfare of those using the service.