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Inspection report

Date of Inspection: 19 February 2014
Date of Publication: 29 March 2014
Inspection Report published 29 March 2014 PDF | 79.26 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 February 2014, observed how people were being cared for and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We reviewed the safeguarding policy for the provider and saw that it gave clear guidance for staff with defining what constitutes abuse and reporting and managing a safeguarding concern. The policy had an easy to use flow chart detailing the procedure and gave options for who should be contacted with concerns raised. The staff were also able to locate a copy of the local authority policy which was kept accessible in the manager's office.

We spoke with two staff who told us they had completed safeguarding training, they told us training was available in an online course and face to face. One staff member told us they were still waiting for their face to face training as they had only been employed for three months but they were able to tell us what they should do if they had any concerns. We saw the training records for all staff and saw that the majority of staff were up to date with their safeguarding training.

We spoke with the deputy manager who was able to competently tell us about their responsibilities with safeguarding and they were aware of the local authority guidance and the expectations of the provider to notify the care quality commission (CQC) of any safeguarding incidents.