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Inspection report

Date of Inspection: 19 February 2014
Date of Publication: 29 March 2014
Inspection Report published 29 March 2014 PDF


Inspection carried out on 19 February 2014

During a routine inspection

We spoke with staff and a family member as the people who lived at the home were unable to communicate verbally with us. The staff told us they felt well supported to perform their role and that they felt they knew people well which meant they ensured they were meeting their needs. They told us they used the care plans to help them support people and to understand their preferences which meant they ensured people were cared for as they wanted to be.

We spoke with a family member who told us they felt their family member was looked after "very well" and that the staff seemed "very happy here". They told us they felt the staff were very supportive and were good at adapting to the needs of their family member as their health and abilities changed over the time they had lived there.

We observed people at the home and saw that they seemed content whilst in their rooms or the communal areas. We saw the care plans stated different types of behaviours that people displayed when they were happy or when they were frustrated or hungry, we observed that people displayed the behaviours of being happy for the majority of our visit and those of being hungry at lunch time. This meant that the staff ensured they met the needs of people and were minimising frustration and anxiety.