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Inspection report

Date of Inspection: 20 August 2012
Date of Publication: 11 September 2012
Inspection Report published 11 September 2012 PDF | 89.75 KB


Inspection carried out on 20 August 2012

During a routine inspection

People who used the service were unable to communicate verbally. We used observation wherever we could, to help us understand their experiences and views of the service provided.

We observed members of staff interacting with people who live at the home. We saw people were offered choices about aspects of the way they were cared for and people were well groomed and seemed content either in their bedrooms or in the communal living spaces.

We observed the kitchen had been renovated since our last inspection. However, other parts of the premises such as paving stones in the garden, needed repairs. We looked at a copy of the home's annual service review from November 2011. Relatives had commented about single glazed windows at the front of the property but the manager was unable to tell us if these were to be replaced.

Care plans were person centred and contained detailed information about how to care for each person. We saw staff records and other records relevant to the management of the service were available but not always detailed or in a format that enabled the provider to access the information promptly.