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Inspection report

Date of Inspection: 8 September 2014
Date of Publication: 11 October 2014
Inspection Report published 11 October 2014 PDF | 80.62 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 September 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information given to us by the provider and talked with commissioners of services.

We reviewed all the information we have gathered about Voyage 1 Limited - 3 Edith Road (Tregona) and spoke with the registered manager and the provider's local operations manager.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

On the day of our inspection, there were two people living at the home. The staff team consisted of the registered manager, a deputy manager, 14 care workers and five bank care workers.

We looked at the staffing rotas and saw there were two staff working the morning shifts from 0730 until 1430, and two staff working the afternoon shifts from 1430 until 2130. The night shift consisted of one waking care worker with management available as backup via the telephone. This meant there was an appropriate level of core staffing in place at the home.

We looked at the staff training records and saw that all staff were up to date with the training the provider considered mandatory. For example, moving and handling, fire safety, infection control, safeguarding adults. Of the 14 permanent care workers there were eight qualified to a National Vocational Qualification level 2 or equivalent in care. This meant staff were suitably skilled and experienced.

We observed staff were able to spend time with and interact with people in a positive manner. All interactions were calm, caring and professional. Staff showed that they knew the needs of the people they were supporting and we saw they were doing things the way people liked them done.

Staff we spoke with felt there were usually enough staff on duty to be able to give the care people needed to a good standard. They felt they were provided with training that enabled them to do their job safely and efficiently.

The relative we spoke with told us they felt staff were available when their family member needed them and felt staff had the skills they needed when providing their care and support.