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Inspection report

Date of Inspection: 19 August 2013
Date of Publication: 3 September 2013
Inspection Report published 03 September 2013 PDF

Overview

Inspection carried out on 19 August 2013

During a routine inspection

The provider supports people who live at the home, as well as other people who live in the community through an outreach service. We spoke with four people who use the service, and one relative. One relative told us �This is the best agency I�ve used, it�s very well organised.�

Staff we spoke with understood the importance of supporting people to make their own decisions, and listened to them to ensure they acted in consent with people�s wishes. One support worker said "I ask if they�re ready to get up, and go with what they want. I give them options about food and clothes."

We saw people�s care and support needs were appropriately assessed and recorded. Plans were in place to manage identified risks, for example by using suitable equipment and maintaining staff training to support people safely. One care worker said �The residents are the focus of this home.�

The home was suitable for the needs of the people who use the service. Corridors were wide enough for wheelchair use, and door locks and identity checks ensured people were protected from unwanted visitors. One person told us �This home is lovely, I like living here.�

The provider conducted appropriate pre-employment checks to ensure people who use the service were supported by appropriate staff. People who use the service explained they helped to interview to select new staff.

The provider had an effective system to regularly assess and monitor the quality of service that people receive. The service sought feedback from people who use the service to ensure the support they provided was appropriate to meet people�s needs.