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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 31 January 2013
Inspection Report published 31 January 2013 PDF


Inspection carried out on 3 January 2013

During a routine inspection

One person using the service told us "It's lovely here, trust me." A second person using the service told us "I wanted to go on a computer course and the staff helped me do it. I am working at a local company, now, as a result." Another person using the service told us "They're very good to me and I make all my own decisions."

We saw people using the service being treated with dignity and respect throughout our inspection. Staff checked with people before undertaking any intervention with them.

We looked at people's care plans and saw that these contained detailed information regarding the person, their individual needs and the choices made about how they wanted to spend their time and any risks associated with these. One person using the service told us "I have two key workers and they help me decide how to spend my time."

We were shown an electronic version of the policy on safeguarding. We also saw a poster, prominently displayed in the room where medication was stored, which identified the local safeguarding team contact details.

One member of staff who told us "I'm in my seventh month here. It's nice to work here, they're a very good staff team and they're able to help you learn."

We were shown annual questionnaires which had recently been completed by people using the service, family members, a visiting professional and the members of the staff team. We were told of some changes which had already been made as a consequence of comment received.