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Inspection report

Date of Inspection: 6 June 2012
Date of Publication: 10 July 2012
Inspection Report published 10 July 2012 PDF | 56.1 KB

Overview

Inspection carried out on 6 June 2012

During a routine inspection

During the inspection we spoke with three people who used the service.

All the people we spoke with told us that they liked living at the home and they liked the staff. One person told us “I really do like living here and I get on very well with all the staff”. They said the food was nice and they all choose the menus on a weekly basis with staff, and they had two choices. All the people told us that the staff respected their privacy and dignity when supporting them. One person told us “staff always knock on my door before they come in to my bedroom”.

We observed positive interaction between staff and the people living at the home and staff spoke to people in a dignified manner. The staff attended lots of training to help them meet the people’s needs. There were annual surveys, house meetings, review meetings and key worker sessions put in place to give people using the service the opportunity to feedback on the service provided and to contribute to the running of the home. This was also supported by regular visits from the independent advocate.