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Inspection report

Date of Inspection: 20 June 2013
Date of Publication: 9 July 2013
Inspection Report published 09 July 2013 PDF | 87.67 KB


Inspection carried out on 20 June 2013

During a routine inspection

We had the opportunity to speak with two people using the service. They confirmed they were pleased with the support they received at 51 The Drive, they told us the staff treated them with respect and dignity. We found that each person had a care plan that gave details on the specific elements of people's care and support needs. We saw that people’s preference and daily routines were recorded and revisions had been carried out to care plans in response to people’s changing needs. The care plans were held on a computerised recording system with paper copies available.

We found that robust staff recruitment procedures were in place and staff had regular opportunities to discuss the needs of the service and review their work performance during regular supervision and annual appraisal meetings with their line manager.

We observed that people using the service appeared relaxed and comfortable with staff. We saw that people were fully involved in setting up their care plans and encouraged to make their own decisions about their lives. We also saw that regular meetings were held with people using the service, to provide the opportunity for people to share their ideas and opinions about the service provision.

We found that some areas throughout the premises were not adequately maintained. We brought the areas of concern to the attention of the provider during our visit.