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Archived: St Lukes Care Home Good

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Inspection report

Date of Inspection: 28 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

Overview

Inspection carried out on 28 June 2012

During a routine inspection

People who used the services at St Lukes Care Home had a diagnosis of dementia and other age related conditions. This meant it was difficult for people to give their verbal opinions on the service they received. We spoke with people living at the home; we looked at people�s records and how people interacted with the staff. General observations were made throughout the visit and we had discussions with staff and visiting relatives to obtain their views.

We spoke with six relatives and visitors who told us what it was like at the home and how staff provided the care and support. Relatives and visitors we spoke with made the following comments:

�We came to have a look around and we chose this one.�

�We looked at other homes but we chose this one.�

�This unit is like one big family.�

�They always look after my relative very well.�

�The staff are marvellous. I couldn�t ask for more.�

�They even take the residents out on their day off.�

�The staff helped us to celebrate a very special occasion.�

�I always feel welcome and I call everyday.�

�I have been visiting here for years and go to other homes as well. The staff are all lovely.�

�The staff are very supportive.�

�I wouldn�t hesitate to talk with someone if I had any concerns.�

�You only have to say and they will do whatever to put it right.�

�If I have any problems I would see the staff and they will sort it out.�

�I have been involved in her care plan and have read through it and checked it all.�

�I have looked at her care plan and signed it.�

�Regular staff get to know the relatives and residents.�

"The staff have a lovely attitude and are caring to the residents.�

�My mum has a key worker. If I have any issues I see her.�

�The staff are like our friends. They are very approachable.�

�My relatives are safe and cared for.�

�They will always get a GP for her if she needs one.�

�The staff always let me know if my mum is ill and needs a Dr.�

�The manager is great.�