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Archived: St Lukes Care Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 6 December 2011
Date of Publication: 4 January 2012
Inspection Report published 4 January 2012 PDF


Inspection carried out on 6 December 2011

During an inspection to make sure that the improvements required had been made

Halton Borough Council's Contracts Monitoring Team have made frequent visits to the home since concerns were identified in September 2011 that led to the Council suspending placements there. These concerns were outlined in the last Review of Compliance by the Care Quality Commission. Halton Borough Council have reported ongoing improvements to the service and have recently removed the suspension of placements meaning that the service can now accept new admissions.

The people using the service that we spoke with described the staff positively. Some comments were:

"The staff are lovely."

"The staff are smashing and the care is good."

The relatives we spoke with made positive comments about the care provided by

staff. They reported an improved atmosphere at the home with staff morale being better. They praised the attitude of staff and their hard work.

Records showed that relatives have been kept informed about the concerns around the operation of the service held by Halton Borough Council and the Care Quality Commission. Relatives meeting minutes showed that although relatives were concerned about the issues addressed and generally about the levels of staff they were positive about the service.