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Archived: St Lukes Care Home Good

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Inspection report

Date of Inspection: 22 February and 2 March 2011
Date of Publication: 4 May 2011
Inspection Report published 4 May 2011 PDF

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Overview

Inspection carried out on 22 February and 2 March 2011

During a routine inspection

Relatives spoken with said that the staff are always polite and friendly and respectful towards the people using the service. They said that they are asked their views about the care provided to their relatives.

Relatives spoken with said that people have their needs met by caring and attentive staff. Our observations showed that staff are respectful towards the people who use the service. Throughout the visit we observed people being treated in a friendly and dignified manner by the staff team.

Relatives spoken with said that the food appeared to be of a good quality and that their relatives seem to enjoy the meals provided.

Relatives spoken with praised the standards of cleanliness at the home. They said there is evidence of ongoing improvements being undertaken to maintain and improve standards.

We spoke with three people who lived in the home about their medicines and observed some medicines being given to people. One person said they were happy and comfortable living in the home and another person said they thought their medicines were given to them properly.

We spoke with a visiting Doctor who said care workers always seemed very caring and she thought residents were generally well looked after. She said in her experience medicines were handled properly.

Our observations showed that other than during lunch time on one unit, there appeared to be sufficient staff to meet people�s needs. Relatives spoken with said that there is always a member of staff available if they are needed.

The last routine monitoring visit carried out by Halton Borough Council took place on 25th November 2010. This indicated that the home was clean and welcoming. There had been improvements to the activities on offer which several relatives commented positively about. The service had progressed since the previous monitoring visit in areas of training, medication and activities. There was greater structure in the service in terms of reviewing outcomes, care plans and risks for the service users. The managers and deputy staff had a greater presence, which was making a difference. The menu wasn�t appetising and did not look appealing. This was addressed with the senior managers on the day who agreed to rectify this matter. Service user, relative and stakeholder comments were also recorded in the report and were very positive about the service being provided.