You are here

All reports

Inspection report

Date of Inspection: 12 December 2012
Date of Publication: 31 January 2013
Inspection Report published 31 January 2013 PDF

Overview

Inspection carried out on 12 December 2012

During a routine inspection

We spoke with two people who lived in the home and two members of staff. We examined records, minutes of meetings and survey results. We saw that staff were familiar with people's needs and gave them opportunities to make choices. People told us "I love living here and the manager looks after me" and "I'd like to stay here and not move".

We found that people living at Martin Close and their representatives had been involved in planning their care and staff were familiar with people's needs.

The care plans we saw provided details of people's individual needs, wishes and preferences. The home sought advice from external healthcare professionals where necessary and this was recorded in people's care files. A range of activities were provided and people could choose whether they wished to take part.

We found that appropriate checks were undertaken before staff began work and there were effective recruitment and selection processes in place. Staff had also received appropriate induction training.

The provider had effective systems in place to ensure the CQC were notified of safeguarding incidents. Staff received safeguarding training which was updated annually. Safeguarding and complaints information was displayed in the home for the staff and people to refer to.

The provider had effective quality assurance systems in place to monitor the performance of the home. The views of people living there and their representatives were taken into consideration.