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Inspection report

Date of Inspection: 9 October 2014
Date of Publication: 12 December 2014
Inspection Report published 12 December 2014 PDF

Overview

Inspection carried out on 9 October 2014

During a routine inspection

During our inspection we spoke to three care staff, the new registered manager and the outgoing registered manager. The outgoing registered manager was leaving the day after the inspection and the new registered manager had already taken on responsibility for the day to day running of the home. They are referred to as the manager throughout this report. We met all four of the people who lived at the home and spent time in the communal areas with two of them. We also observed staff supporting people throughout the inspection.

We looked at three people�s care plans and other records relating to the running of the home.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led?

This is a summary of what we found

Is the service safe?

People were treated kindly and with dignity and respect by staff. Staff were clear they would report concerns to the manager and these would be acted on. There was a system in place for recording of incidents and accidents.

CQC monitors the operation of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS) which apply to care homes. The staff and managers we spoke with had a good understanding of MCA and DoLS and their responsibilities in this.

Is the service effective?

The service was effective because people and their representatives were involved in their care planning. Their individual needs and preferences were recorded in their care plans, for example, religious and cultural needs and preferences. We saw people were supported to express their individuality

Is the service caring?

Staff spoke about people in a caring and respectful manner. They knew people well and treated them as individuals. From our observations we saw staff had a good understanding of people�s needs and the support they required. We saw staff were kind in their approaches when supporting people.

Is the service responsive?

People's health and care needs were assessed and care plans were developed to enable staff to support people in the way they chose and needed. Where there were risks associated with people's care and treatment, these had been assessed and actions to reduce these risks had been identified.

Is the service well led?

We saw there were systems in place to monitor and assess the quality of the service, including regular audits by a regional manager. The management were open about the improvements they intended to make and their plans to continue to improve the service. Staff we spoke with said they thought the service was well led.