• Dentist
  • Dentist

Gardens Dental Centre

7 Royal Parade, Richmond, Surrey, TW9 3QD (020) 8940 5071

Provided and run by:
Dr. Jag Jeer

Important: The provider of this service changed. See old profile

All Inspections

11 February 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 11 February 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment,

we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared to be visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

The provider has one practice.

Gardens Dental Centre is in Richmond in the London Borough of Richmond upon Thames and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. The practice has made adjustments to support patients with additional needs, including level access and treatment rooms on the ground floor.

The dental team includes five dentists, one qualified dental nurse and two trainee dental nurses, one dental hygienist and one receptionist. The practice has three treatment rooms.

During the inspection we spoke with two dentists, two dental nurses, and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Mondays to Fridays between 8am and 5.30pm

Alternate Saturdays between 9am and 3.30pm

10, 12 March 2014

During a routine inspection

As part of our inspection we spoke with four people who used the service and six staff. The people we spoke with told us that they were asked for their consent before they received their treatment.

We saw that at registration people were asked about their previous medical history including prescribed medication. The information was updated at each visit and the dentist confirmed that any changes in condition or medication was charted and recorded.

One person who used the service told us "It's always very clean when I come for treatment" and "Very confident; the treatment room and everything looks well maintained".

Staff received appropriate professional development. We checked the registration details of dental staff working at Gardens Dental Centre. We saw evidence of staff's registration with the General Dental Council (GDC) along with details of their verifiable and non-verifiable learning and development hours.

The provider made information available to people through a practice leaflet. Staff told us that they welcomed feedback and encouraged people to ask questions. People were made aware of the complaints system. This was provided in a format that met their needs. We asked for and received a summary of complaints people had made and the provider's response. One person told us "I'm very happy at this practice, no complaints". Another person told us "I've not needed to complain; I've never had a bad service from the practice".