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Inspection report

Date of Inspection: 30 July 2012
Date of Publication: 10 August 2012
Inspection Report published 10 August 2012 PDF | 46.11 KB

Overview

Inspection carried out on 30 July 2012

During a routine inspection

Our inspection was carried out on an ‘unannounced’ basis. This means that staff working for the organisation and location were not told beforehand that we would be visiting. On the day of our visit there were thirty-six people living at the service.

We spoke to six people who use the service about their experience of living at the home. Most people who live at the service were involved in the review through either their feedback or our observations of their interactions at the service with staff. We also spoke with two relatives of people who use the service during our inspection.

We were consistently told by people who use the service and relatives that the staff were very caring, their comments included that they “were very kind”, were “very nice” and that staff “were angels.”

Throughout our inspection we saw that staff’s approach towards people using the service was respectful, supportive and accommodating.