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Carers Trust Mid Yorkshire Good Also known as Crossroads Care in Mid Yorkshire

All reports

Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF | 76.65 KB

Overview

Inspection carried out on 21 February 2013

During a routine inspection

During the inspection we spoke with four people who use the service and they told us they were very satisfied with the quality of the service provided. They also told us they had been fully involved in the assessment and care planning process. One of the people we spoke with told us 'I cannot speak highly enough of the service the staff are kind, supportive and professional and without this service my mother would have to go into a care home'. Another person told us 'This is a worthwhile service that gives me respite and has been absolutely brilliant'. We were also told 'The carer is very respectful and polite he understands what care my husband and I need, this service has been a great help to me and has given me a break which I didn’t have before'.