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Carers Trust Mid Yorkshire Good Also known as Crossroads Care in Mid Yorkshire

All reports

Inspection report

Date of Inspection: 2 November 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF | 51.46 KB

Overview

Inspection carried out on 2 November 2011

During a routine inspection

As part of this planned review, we spoke with three people who are receiving a service. Each of these people are the main carer for a person who receives personal care or support from Crossroads. All the feedback was positive and each person expressed that they were extremely satisfied with the service they received. Some of the comments we received include:

“They are fantastic, very professional. The staff are encouraged to report anything they think is wrong which is really important when they are working with vulnerable people.”

“It is a wonderful service. I would always recommend them. They have immaculate time keeping and they always keep me informed.”

“The staff are very, very competent.”

“The staff seem to really enjoy working with my daughter.”

All the people we spoke with said the staff were kind, treated them and their family member who required care with respect, and ensured their privacy and dignity was respected.

People told us there was discussion about how the service would be delivered and staff listened to their views and opinions. People knew how to contact the office if they needed to speak with a manager or make any changes to their service, and they all felt comfortable approaching the management team.

People knew how to make a complaint, or comment about the service. Everybody we spoke with said they were comfortable about doing this and that any concerns or complaints were taken seriously and dealt with promptly. One person said “there are very strict procedures, and Margaret (the manager) won’t take any slack”.

People we spoke with said staff kept a record of what services had been delivered; they all confirmed the records were an accurate reflection of what had happened.

People said managers came to their home to check they were receiving a good quality service.