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Inspection report

Date of Inspection: 14 May 2014
Date of Publication: 21 June 2014
Inspection Report published 21 June 2014 PDF


Inspection carried out on 14 May 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?

Below is a summary of what we found which describes what we observed, what the staff told us, and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

Is the service safe?

There were enough staff on duty to meet the needs of the people who used the service and they had all received relevant training in order to carry out their roles. We saw that staff ensured people's personal safety was maintained whilst parts of the building were being refurbished by ensuring some areas were not accessible to people. We also saw that these areas were only out of bounds for limited periods of time and as soon as it was safe to do so, people were able to access the whole building again. We saw that people's care plans detailed where their safety might be at risk, and what staff should do to prevent this.

Is the service effective?

Due to communication difficulties and because some people were out for part of our inspection, we were unable to speak directly with people who used the service. However, the people we saw and met, appeared smart, comfortable and calm and were interacting well with the staff. The atmosphere was friendly and calm and people appeared well cared for. Staff we spoke with confirmed that they had received service specific training such as positive behaviour management to help them in their role.

Is the service caring?

We spoke with four members of staff; one support worker, one senior support worker, one team leader and the registered responsible person. The staff told us "I love my job, helping people with supported living and making a difference to people's lives" and another told us "it's a lovely home, with lovely people" and "I really love working with people with learning difficulties". We observed staff talking and sitting with people. We also saw that people were encouraged with activities.

Is the service responsive?

Records contained people's individual preferences and personal care needs and behaviour assessments and people were supported to access activities. We were told that one person who used the service enjoyed cooking and so they were assisted and encouraged to make some of their own meals with staff help.

Is the service well led?

There was no registered manager available at the time of our inspection. We were told that a new manager had been appointed, but we had not received an application at the time of the inspection.