You are here

Allen and Whitworth UK Limited - 71 Allen Road Good

Inspection Summary


Overall summary & rating

Good

Updated 31 October 2017

Allen and Whitworth UK Limited – 71 Allen Road, provides support for up to three people with Learning Disabilities. At the time of the inspection there were three people living at the home. At the last inspection in October 2015, the service was rated Good. At this inspection we found that the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care that was safe. We saw that staff had been appropriately recruited in to the service and security checks had taken place. There were enough staff to provide care and support to people to meet their needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision, training and on-going professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition .

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People told us their relationships with staff were positive and caring. We saw that staff treated people with respect, kindness and courtesy. People had detailed personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences.

People knew how to raise a concern or make a complaint and were confident that if they did, the management would respond to them appropriately. The provider had effective systems in place to manage any complaints that they may receive.

The service had a positive ethos and an open and honest culture. The registered manager and deputy manager were present and visible within the home .

Established quality assurance systems were used to monitor the service to continually drive improvement.

Inspection areas

Safe

Good

Updated 31 October 2017

The service remains safe.

Effective

Good

Updated 31 October 2017

The service remains effective.

Caring

Good

Updated 31 October 2017

The service remains caring.

Responsive

Good

Updated 31 October 2017

The service remains responsive.

Well-led

Good

Updated 31 October 2017

The service remains well led.