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Kenton Hall Nursing Home Good

All reports

Inspection report

Date of Inspection: 29 December 2011
Date of Publication: 7 February 2012
Inspection Report published 7 February 2012 PDF

Overview

Inspection carried out on 29 December 2011

During an inspection in response to concerns

People told us that the staff were kind, gentle and attentive, and were never rough with them. They said that they were treated with respect, and that their privacy and dignity were protected by the staff.

Comments included, �I�m definitely happy here. The care is second to none, it�s absolutely brilliant�; �Staff are very obliging, they�ll do anything for you�; and, �I couldn�t be happier. You couldn�t get better care�.

We asked people if they could suggest any necessary improvements to the home: none were able to identify any areas for improvement.

Most told us that they decided when they wanted to get up and go to bed, and no-one told us that staff got them up when they had expressed a wish to stay in bed.