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BMI Sarum Road Hospital Good

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Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

During our visit we spoke with seven people who use the service, they all understood the care and treatment choices available to them.

People who use the service were given appropriate information and support regarding their care or treatment. People told us that they were able to discuss any aspects of their care or treatment with the nursing staff or consultants. One person told us “All questions were answered in a way I could understand.” Everybody we spoke with told us that the service had provided them with clear information about their hospital admission and treatment. One person said “I was provided with an information pack with leaflets about the hospital.” Another person told us, “I had information about my procedure and a physiotherapy plan.”

We saw that information leaflets about specific procedures and general information were available throughout the hospital. Reception staff told us that if patient information was required in a particular language, or for a person with a sensory impairment, they would approach the provider’s marketing department. They felt confident that that they would be able to provide appropriate information for people. The service also produced information for children, which prepared them for their stay in the hospital. A paediatric nurse was responsible for preparing individual information for children and their families. This meant that information relevant to the child, and their family, was given in a way that was appropriate to their age and understanding.

People expressed their views and were involved in making decisions about their care and treatment. The provider gave all outpatients, at their first appointment, and all inpatients, the opportunity to complete a patient satisfaction survey. We saw the last analysis of survey results dated October 2012. Feedback from outpatients showed 100% satisfaction with privacy, explanation of treatment and sufficient time for consultation and discussion. In-patient survey results contained comments about the rooms and facilities. Negative comments such as the age of the television sets had been addressed and new televisions had been installed in all rooms. Approximately 8% of respondents were dissatisfied with the after care they had received. The director of nursing told us that as a result of the comments they had introduced a named nurse system for the immediate post operative period and post operative physiotherapy support. This was done so that people felt more supported and were able to get the information they required, even outside normal working hours. Six of the people we spoke with told us that they were introduced to an allocated nurse for each shift.

People we spoke with all said they were happy with the admission or appointment times. “Times are very flexible to accommodate my husband taking time out of work.”

All the people we spoke with commented positively about how the service maintained their dignity and privacy. One person told us about the staff, “They always knock on the door and come and introduce themselves.” A chaperone service was available for everyone and this information was on display throughout the hospital. One person told us that they had been offered a choice of gender of consultant. We observed a person walking to theatre with their own dressing gown over the theatre gown. Privacy and dignity was maintained throughout their procedure.