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BMI The Princess Margaret Hospital Good

All reports

Inspection report

Date of Inspection: 9 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF


Inspection carried out on 9 January 2013

During a routine inspection

People spoke very highly of the services and staff at BMI The Princess Margaret Hospital. They told us they were provided with relevant information and felt informed about their care and treatment. People told us their needs and preferences were respected. They felt there were good arrangements to ensure their privacy and dignity. They commented particularly on the positive attitude of staff. One person observed that staff "just smile and put you at ease." People praised the cleanliness of hospital facilities and told us staff used alcohol gel hand rub to minimise infection.

We found that people using the service were provided with appropriate care to meet their needs. Measures were in place to ensure people's privacy and dignity were respected. National clinical guidelines and recommendations were understood and implemented. Infection prevention and control measures were in place. There were systems in place for monitoring the quality and safety of services provided to people. Information security protocols were in place to ensure the confidentiality and security of care records. The hospital monitored how staff completed patients' medical records to ensure the records met professional standards of medical record keeping.