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BMI The Duchy Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 4 January 2013
Inspection Report published 4 January 2013 PDF | 77.53 KB

Overview

Inspection carried out on 4 December 2012

During a routine inspection

Patients we spoke with told us that they were happy with the care they received. They spoke positively about the staff, care and treatment provided and told us that staff treated them with respect. Everyone we spoke with felt they were involved in their care and in making decisions about their treatment. We received comments such as, �Every body has been fantastic.� Another commented, �The staff are responsive to my bell, they come in less than a minute.�

Patients we spoke with confirmed that their consent had been obtained prior to any surgery being carried out at the hospital. �I agreed to come in here last week and the consultant talked me through the pros and cons of my operation before I signed my consent form yesterday morning.�

When we spoke with patients in their own rooms, we saw that there were lockable facilities for their medication. Patients told us they managed their own medication. We also spoke to patients about if they knew how to make a complaint. They told us they were all quite happy with the overall service they received at the hospital, but were unaware as to how they made a complaint. Although this information was in the patient information guide in their rooms, which they all confirmed that they had received.