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BMI The Blackheath Hospital Good

All reports

Inspection report

Date of Inspection: 30 October 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. Staff members were assigned to mandatory training courses according to their role. Training was provided in class based sessions or accessed electronically.

There was a preceptorship programme in place for newly registered nurses, which gave them the appropriate level of support and supervision at the beginning of their careers. Managers told us that new nurses were supernumerary for a period of time so worked as additional staff when they first joined the service and were able to observe and learn in their new roles. All new starters were assigned a mentor who had the same off duty rota. New starters were set objectives for their three month probation, and had opportunities to reflect on their progress with their ward manager at the end of shifts.

A monthly staff forum was led by the Executive Director, and staff were able to discuss changes to services, staff changes, and ask the Executive Director about any issues. Staff members told us that they attended regular team meetings where learning points were discussed. Ward meetings were also held and sometimes attended by the Director of Nursing and the Quality and Risk manager. Matters discussed included incidents, training and documentation.

Electronic team briefs were disseminated among the staff team on a monthly basis. This allowed them to stay informed with key developments in the hospital and across the organisation. The communications included contributions from the Executive Director, Director of clinical services, and there were sections which discussed staff changes, training and ward events.

Staff members we spoke with told us they felt supported by their colleagues and managers. One staff member told us, "My line manager is always available and we have access to journals and study days. There is good team support and we always liaise with each other."

None of the staff we spoke with raised any concerns about bullying or abuse at work. They spoke of increased staffing levels which had helped to reduce stress, and that they felt able to raise any problems with understaffing with their managers. Staff members spoke of feeling comfortable speaking up against any poor practices and raising any concerns with their managers.