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BMI The Blackheath Hospital Good

All reports

Inspection report

Date of Inspection: 30 October 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

The managers told us that they communicated with insurance companies regularly on behalf of people under insurance. They shared with the insurer the required procedure code, who in turn verified the level of treatment covered in the person's policy. The hospital helped people to obtain their insurance pre-authorisation number to access treatment, and if there were required treatment changes, such as admission to the High Dependency Unit (HDU), they communicated with the insurer to get further approval.

People receiving treatment in the hospital through the NHS were referred through their GP or family doctor. An NHS coordinator was in post in the hospital, who worked with the local primary care trust (PCT) and met with them on a quarterly basis to provide feedback from NHS patients, discuss any incidents relating to their patients and actions taken in response to these incidents.

The staff told us that on discharge, each person using the service was provided with a letter for their GP, and their hospital consultant also wrote to their GP about their treatment outcome and required ongoing care. People we spoke with confirmed this and told us that where appropriate additional support such as district nursing and social care input, was discussed with them.

Patients confirmed that the hospital had worked with their other care providers to make sure they were properly cared for. One person told us, "They got some previous information, some xrays, from the last hospital that treated me."