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BMI The Blackheath Hospital Good

All reports

Inspection report

Date of Inspection: 30 October 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with seven patients, all of whom confirmed that the service met their needs. People described their experiences of the service as 'excellent', 'great' and 'very good'.

Patients we spoke with confirmed that they were well taken care of in the hospital. One patient told us, "It's been fine. Everyone's been really nice and helpful". Another patient said, "The anaesthetist was brilliant. I was awake during the procedure but it didn't bother me. The explained the advantages [of having the procedure under local anaesthesia]."

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Patients requiring major procedures had a full assessment by nursing staff as part of the pre-admissions clinic they attended. The assessment included blood tests and cross matching, diagnostic testing and urine analysis. People also completed an in-patient pre-operative assessment questionnaire, which provided the service with relevant information to allow individualised plans of care to be arranged.

Care and treatment was planned and delivered in a way that ensured people’s safety and welfare. Prior to admission, patients were provided with information in writing on how they must prepare for their procedures. For example, where it was required, patients were told how long before their procedure they needed to go without food.

In the ward areas, patients were accommodated in individual bedrooms, with ensuite toilet and shower facilities. People had easy reach access to call bells at their bedsides. When call bells were used, staff members responded to them promptly and attended to people's needs.

There were various arrangements in place to accommodate people's needs, values and diversity. The main hospital site and the outpatient centre were able to accommodate wheelchair users. An interpretation service was available in the hospital, but people using the service were also advised to attend with a member of their family or someone close to them if they had any particular cultural or language barriers that they needed the support to overcome.