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BMI The Blackheath Hospital Good

All reports

Inspection report

Date of Inspection: 30 October 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

Overview

Inspection carried out on 30 October 2012

During a routine inspection

Patients we spoke with that were privately funded consistently confirmed that they had clear and timely information about all associated costs with their treatment.

There were various arrangements in place to accommodate people's needs, values and diversity such as wheelchair access and special dietary options.

Patients confirmed that the hospital had worked with their other care providers to make sure they were properly cared for.

Our inspection of 31 January 2012 found that the hospital equipment had not been properly maintained. When we inspected on 30 October 2012, we found that equipment was properly maintained and suitable for its purpose.

Members of staff received professional training and development, and felt supported by their colleagues.

The provider took account of complaints and comments to improve the service. Patients were encouraged to complete feedback forms prior to their discharge from the hospital, and this information was reviewed and shared with the staff team.