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BMI The Blackheath Hospital Good

All reports

Inspection report

Date of Inspection: 31 January 2012
Date of Publication: 23 February 2012
Inspection Report published 23 February 2012 PDF

Overview

Inspection carried out on 31 January 2012

During a routine inspection

People said that they had been well cared for by staff. They said that staff always introduced themselves and were kind and sympathetic. The people we spoke with were positive about the care that they had received.

They also said that they felt fully informed about the care and treatment that was being provided to them. They said that their care and treatment and the possible risks were explained to them in detail prior to being admitted to the hospital. They said that this was outlined again by the consultant before any procedure was carried out.

People said that they were made aware of how to make comments about the care and treatment the hospital provided to them. The people we spoke with did not have any concerns about the way they had been cared for or treated.